Learn how to use Serobe to elevate your residence management.
To reset your password; • Click on forgot password on the sign in screen - https://www.serobe.co.za/login • Enter your email address then check your email inbox (or sometimes spam) for email from Serobe • Enter your new password and log in again. [Click on forgot password] [enter your email address and check your email inbox(or sometimes spam)]
If you initially created a student profile but now want to switch to a management profile, follow the steps outlined below. By switching profiles, you can access additional features and functionalities relevant to a management role. You can switch between the two different views using a link on your top navigation. • When you click on your name, you will see a menu of dropdown options.
Serobe allows you to add students to you residence and empower them to book their own rooms. One of the essential tasks you'll need to do is kick start the new room allocation cycle for the upcoming academic year. This guide will walk you through the steps to enable an allocation cycle and add students, empowering them to apply for rooms in the residence. Step 1: Enabling an Allocation Cycle To begin, follow these simple steps to create a new room allocation cycle: 1. Make sure that you are logged in to your Serobe account and then navigate to the residence management dashboard. 2. Look for the "Allocations" tab and click on it. 3. In the drop-down menu, locate the "Overview" section and click on it 4. 5. Click on "Create New Cycle" to initiate the process. 6. Fill in the necessary details for the allocation cycle, including the start and end dates, cycle name, and any other relevant information. 7. Save the changes, and your new allocation cycle will be created. Step 2: Adding Students for Room Applications
Have you forgotten your password? Read on for steps to sign back in to Serobe. • Visit https://serobe.co.za/users/password/new • Enter your email address and click send instructions • Check your email inbox from Serobe regarding password reset instructions • Click on the click and follow the steps that follow •
Signing out of your account on Serobe is quick and easy – and you can always sign back in at any time. Signing out as a management user • At the bottom of the sidebar click on the 3 dots button [serobe management user logout] • • Then when the menu pop up appears, click on Log out to log out of your Serobe account. Signing out as a resident user There is a logout button on the top right button on your screen - this is the same location as when you are on a mobile phone as well as desktop or laptop. • [serobe resident user logout] • By clicking on logout, you will be signed out of your Serobe account.
If your residence has opened their rooms allocations to students and you either did not receive and email invitation to book a room or you did not see anything menu item on your residence dashboard, you may not be added to the allocations list. What is an allocations list? An allocations list is a list of students who have been assigned to a room allocations period and as such are allowed to book a room. When they are added to this list, they automatically receive an email invitation with instructions on how to book a room. First thing you can do is to ask your residence team to add you to the list and this should resolve your query.
Once you have booked a room, you will receive an email with a response to your room booking - where it was accepted or rejected.
If you're on the residence management team, you can add someone to a team so they can also access managment dashboard. If you're not a team owner, you can submit a request to your management team, and the team owner will add the members you would like to be added. In this guide, you will learn how to add or invite your residence management team member on to your residence dashboard using our student residence management software. “Please note that the users you will be adding will receive an email to reset their password, once they have done this, they will login and have access to your residence dashboard.” 1. Navigate your serobe dashboard to the Settings tab and select Students menu item [how to invite team members to serobe] 1. Next you can select Invite management and then enter the details of the member you would like to invite. [invite a member to serobe dashboard] 1. After filling all the details of the member and assigning permissions, you can click on add to residence.[enter details of your team member]
Students in a university residence can use our platform to interact with the residence facilities and offerings with out residence managment system. To get started as a student, the university needs to give you access to the platform. Once they have done this, you can then create a new account; • Go to create account • Select "I am a resident" on the type of user.[select that you are a resident] • Then fill in your student number and create your password. • Follow the rest of the prompts and you will be logged into your residence online portal.
At Serobe, we understand that circumstances may arise where you need to delete your account and we want you to know that at any point, your data can be deleted and wiped from our records if you wish. Our policy also mentions that if you are no longer in a residence (that is, no longer staying there), we will delete your information on your behalf. However, in some instances where you may need us to delete your data before then, we have streamlined the process to make it as simple as possible for you. Follow the steps below to request account deletion: Step 1: Access Your Account Settings 1. Navigate to our Account deletion request page 2. Fill in your email address and submit the form. [Request account deletion form] Step 2: Email confirmation 1. Look out for an email confirming your request and also highlighting that we will confirm deletion within 7 business days. Step 3: Attempt to log in 1. After your data has been deleted, you will not be able to log in anymore. In the case that you want to access our platform again, you will need to create an account again by signing up. Additional Information • Data Retention: Certain data may be retained for a limited period as required by law or for legitimate business purposes. • Reactivation: If you change your mind in the future and wish to reactivate your account, you will need to create an account again by signing up. • Feedback: Your feedback is valuable to us. If you have any suggestions or feedback regarding our account deletion process, please share it with us.
Whether you're a student resident or residence management, you can use the same email address to sign in to Serobe. • Go to Serobe login screen - https://www.serobe.co.za/login • Enter your email and password • Click Sign in Sign in with Microsoft You can also sign in with your Microsoft account by clicking on "Sign in with Microsoft" button on the login page. [serobe sign in with microsoft]
