Maintenance management built for student residences

Capture issues quickly, assign work clearly, and keep residents informed from report to resolution. Residents can even submit issues via WhatsApp.

Reported Assigned In progress Done

Structured maintenance workflows for every issue

Capture issues quickly, assign work clearly, and keep residents informed from report to resolution.

Residents report issues where they already are. Serobe turns every message into a structured ticket your team can assign, track, and close.

From intake to resolution, every step stays visible to your team and your residents.

Capture reports from app and WhatsApp in one structured queue with room and category context.

Assign tasks to caretakers or vendors, set priority levels, and avoid duplicate work.

Track every issue from open to done with status updates, notes, and completion timestamps.

Keep residents in the loop so they know when work is assigned, in progress, and resolved.

Measure turnaround times and identify recurring issues to improve service quality.

Maintain a complete digital record of what was reported, by whom, and how it was resolved.

Move from reactive firefighting to a predictable maintenance workflow with clear accountability.

Faster response

See every open issue in one queue instead of chasing messages across WhatsApp groups.

Clear ownership

Assign caretakers and vendors with priority levels so nothing falls through the cracks.

Resident trust

Automatic status updates keep residents informed from report to resolution.

See how Serobe helps residence teams capture, assign, and close maintenance issues without the admin chaos.