If your residence has opened their rooms allocations to students and you either did not receive and email invitation to book a room or you did not see anything menu item on your residence dashboard, you may not be added to the allocations list.

An allocations list is a list of students who have been assigned to a room allocations period and as such are allowed to book a room. When they are added to this list, they automatically receive an email invitation with instructions on how to book a room.

First thing you can do is to ask your residence team to add you to the list and this should resolve your query.