How to request deletion of your account and data

Other How to request deletion of your account and data


At Serobe, we understand that circumstances may arise where you need to delete your account and we want you to know that at any point, your data can be deleted and wiped from our records if you wish. Our policy also mentions that if you are no longer in a residence (that is, no longer staying there), we will delete your information on your behalf. 

However, in some instances where you may need us to delete your data before then, we have streamlined the process to make it as simple as possible for you. Follow the steps below to request account deletion:


Step 1: Access Your Account Settings

  1. Navigate to our Account deletion request page
  2. Fill in your email address and submit the form.
Request account deletion form

Step 2: Email confirmation

  1. Look out for an email confirming your request and also highlighting that we will confirm deletion within 7 business days.

Step 3: Attempt to log in

  1. After your data has been deleted, you will not be able to log in anymore. In the case that you want to access our platform again, you will need to create an account again by signing up.

Additional Information

  • Data Retention: Certain data may be retained for a limited period as required by law or for legitimate business purposes.
  • Reactivation: If you change your mind in the future and wish to reactivate your account,  you will need to create an account again by signing up.
  • Feedback: Your feedback is valuable to us. If you have any suggestions or feedback regarding our account deletion process, please share it with us.