How Serobe Transformed Laundry Facility Management at Baxter Hall, University of Cape Town's Student Residence
Established in 1957, Baxter Hall is a student residence at the University of cape town and it accommodates 233 women in mainly single rooms. Nine pavilions are grouped around two central quads with lawns, trees and park benches. Each pavilion comprises six flats of 3 – 6 rooms. The residence has DSTV, study areas and an adjacent computer lab/learning centre. A swimming pool, gym and squash courts are nearby.
Baxter Hall residence management team wanted a way to empower their student residents with a seamless way of booking the laundry facility. We listened, researched, and delivered an approach that enabled personalisation capabilities without compromising their residence management policies and current processes.
The challenge
The management team at Baxter Hall identified a pressing need to modernize their laundry facility management system. Despite having robust residence management policies and established processes in place, they recognized the necessity to adapt to the evolving needs and expectations of their tech-savvy student residents.
Their current process involved a sign up form at reception desk that students needed to fill in order to book a time to use the laundry facilities. They needed to do this sometimes days in advance because of how busy the laundry facility was and also the were not many resources in the laundry room. They did not have much to do with the sign up sheets after their dates have past, which caused clutter and a need for more storage incase they need to refer back to them.
Securing the laundry room facility
The laundry room facility at Baxter Hall residence should be locked at all times when there is no one in the facility. This is one of the residence policies that our residence management software needed to uphold. Students are required to book a time to do laundry and in so doing will be given the key (at reception) to the laundry room facility when they come to do laundry.
Laundry facility bookings register
The laundry room facility at Baxter Hall residence should be locked at all times when there is no one in the facility. This is one of the residence policies that our residence management software needed to uphold. Students are required to book a time to do laundry and in so doing will be given the key (at reception) to the laundry room facility when they come to do laundry.
Highlights
- Our facilities booking management system provided a management interface to see all student laundry bookings.
- When they activated the laundry facility on their dashboard, students had the Laundry bookings menu item on their residence management portal.
- Laundry bookings made by students would automatically be added to their calendar.
- No students can book to do laundry anytime from anywhere and on any device as long as they are connected to the internet.
Ready to get started?
Unmatched residence management system, with deep focus on operational excellence.